Breaking down the barriers to ROI from AI

While most AI use cases have met business expectations, proving the return of these investments remains challenging—financial risk and uncertain ROI rank as the greatest barriers to AI adoption. This tension is magnified by a disconnect between growing AI investments and pervasive doubts among decision-makers about its value. Despite the forecasted surge in AI spending, business decision-makers are not unanimous in their optimism of its impact. The CIO Playbook revealed that 37% of management remain skeptical or have reservations toward AI, while approximately 9 out of 10 AI-adopting respondents, mostly made up of IT professionals, said that AI has met their expectations. This highlights a significant divide between the unbound potential of AI and business confidence.

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